“Someone’s job might be at stake, let it go”

The bane for bad services, one that is as old as culture here in Nigeria. We have over the years placed or misplaced our empathy and sacrificed quality service in its place. Paid for service I must say. It is one thing for an issue to be one off, but another for a repeat occurrence. Where do we draw the line? At what point do we begin to demand that the services equate the payment? After all, if we insist, a ‘family man’ might just lose his job.

I look at the situation I currently have battled for two days, and wonder! Has our culture done us a great disservice? Or have we, hiding behind the cloak of culture, done ourselves in? Culture was made for the people, never people for culture, but where exactly do we draw the line? Why are we willing to accept less than we have paid for because a repeat offender might be out of job?

So many thoughts, am I being unfair? Unreasonable? This situation has almost sucked my blood if I may. Most upsetting is that fact, there just would be another incidence with this same person in the nearest future. I probably would be inclined to look away if it is a one off but then again, would that not make me part of the problem? Just when does a culture check get activated? At what point we would declare this far and no further to the trigger of poor service quality? Surely a business has a right to insist a vendor step up their game for a mutually beneficial relationship.

Starring at the back and forth in the email trail is just as exhausting as the myriad of phone calls undocumented, surely the culture of save a job over quality service would not come back to bite another day. For today, I demand that the quality be as offered and agreed upon.

© 3rd July, 2018